While working as an agricultural inspector at the Arizona
state line, I found that addressing people in an informal
manner relieved their nervousness and minimized problems.
One day when a car with the vanity license plate "TZVECL"
stopped for inspection, I approached the driver and said,
"How are you, Mr. Tzvecl?"
"Your pronunciation is fine," he replied, "but that's not
my name. I'm an optometrist, and those are the letters on
the bottom line of my eye chart."